{"id":11436,"date":"2025-05-08T20:40:39","date_gmt":"2025-05-08T14:55:39","guid":{"rendered":"https:\/\/aok.community\/np\/?p=11436"},"modified":"2025-05-08T20:40:39","modified_gmt":"2025-05-08T14:55:39","slug":"what-are-open-tickets-and-closed-tickets","status":"publish","type":"post","link":"https:\/\/aok.community\/np\/what-are-open-tickets-and-closed-tickets\/","title":{"rendered":"What are Open Tickets and Closed Tickets?"},"content":{"rendered":"<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Open Tickets<\/b><span style=\"font-weight: 400;\">: Support issues that are <\/span><b>still being resolved<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Closed Tickets<\/b><span style=\"font-weight: 400;\">: Issues that have been <\/span><b>resolved or responded to<\/b><span style=\"font-weight: 400;\"> by the support team.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You can view the status in the <\/span><b>\u201cMy Tickets\u201d<\/b><span style=\"font-weight: 400;\"> section.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Open Tickets: Support issues that are still being resolved. Closed Tickets: Issues that have been resolved or responded to by the support team. You can view the status in the \u201cMy Tickets\u201d section.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[49],"_links":{"self":[{"href":"https:\/\/aok.community\/np\/wp-json\/wp\/v2\/posts\/11436"}],"collection":[{"href":"https:\/\/aok.community\/np\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aok.community\/np\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aok.community\/np\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aok.community\/np\/wp-json\/wp\/v2\/comments?post=11436"}],"version-history":[{"count":1,"href":"https:\/\/aok.community\/np\/wp-json\/wp\/v2\/posts\/11436\/revisions"}],"predecessor-version":[{"id":11437,"href":"https:\/\/aok.community\/np\/wp-json\/wp\/v2\/posts\/11436\/revisions\/11437"}],"wp:attachment":[{"href":"https:\/\/aok.community\/np\/wp-json\/wp\/v2\/media?parent=11436"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aok.community\/np\/wp-json\/wp\/v2\/categories?post=11436"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aok.community\/np\/wp-json\/wp\/v2\/tags?post=11436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}